Question 1

1、What is a VIP program, and how do I join?

Accepted Answer

The VIP program is a set of additional benefits for valued customers, offering exclusive and comfortable playing conditions. Unlock even better rewards at each new level. As a VIP player, you will enjoy:

-A personal VIP manager to provide top-level support for an exceptional experience.
-Increased withdrawal limits: reach the highest level of the VIP program and withdraw without limits.
-Daily deposit insurance, with up to 25% cashback.
-Personal bonuses based on the individual preferences of our VIP players.
-Weekly live cashback of up to 10%.

Additionally, you have a unique opportunity to quickly access the VIP program. Just deposit 1 500 EUR or more within 24 hours and enjoy all the benefits of the VIP program now.

For details about the VIP program, please click the link

Question 2

2、How can I join the VIP program?

Accepted Answer

You can join the VIP program and enjoy its benefits in two ways.

Standard Method:
To achieve VIP Bronze status, you need to meet two conditions within one quarter:

– Make deposits totaling 6 000 CAD.
– Place bets totaling 60 000 CAD.

Fast Track Method:
All you need to do is make deposits totaling 1 500 CAD within 24 hours.

Question 3

3、Why can't I use the bonus if my account is flagged as a duplicate?

Accepted Answer

If your account is flagged as a duplicate, you can’t use bonuses. We have a “one account per person” rule to prevent bonus abuse. Duplicate accounts break our rules, which may lead to bonuses being blocked.

Question 4

4、What is a loyalty program?

Accepted Answer

A loyalty program is our way to thank you for playing! It rewards you for your dedication and lets you earn points based on how much you play.

Learn more about our loyalty program: (link) Here’s how it works:

– You can play any slots for real money.
– As you play, you earn CPs (Comp Points).
– Accumulate enough CPs to move up through 10 levels.
– Each time you reach a new level, you get special rewards.

Comp Points are loyalty points awarded when you play slots in real mode. You earn 1 CP for every 20 EUR of placed bets.

It’s a fun way to earn benefits while enjoying your favorite games!

Question 5

5、What gets wagered first, my deposit or the bonus?

Accepted Answer

When you get a bonus, your real money and bonus money are mixed together. Your real money is used first, followed by the bonus money. Winnings from the bonus remain in the bonus balance and can only be withdrawn once you’ve met
the wagering requirements. Only your deposit is considered real money.

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