Definitions
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Personal Information
Personal information refers to any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to a name, identification number, location data, online identifier, or one or more specific factors related to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person. -
Processing
Processing refers to any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, alteration or retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction. -
Profiling
Profiling refers to any form of automated processing of personal data that evaluates certain personal aspects relating to a natural person, particularly to analyse or predict aspects concerning that natural person’s work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location, or movements. -
Controller
The controller is a natural or legal person, public authority, agency, or other body that alone or jointly with others determines the purposes and means of processing personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law. -
Processor
The processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller. -
Recipient
The recipient is a natural or legal person, public authority, agency, or other body to whom the personal data are disclosed, whether or not a third party. However, public authorities that may receive personal data under Union or Member State law for specific investigative purposes are not considered recipients; such public authorities shall process the data in accordance with applicable data protection rules for the purposes of processing. -
Third Party
A third party is a natural or legal person, public authority, agency, or body other than the data subject, the controller, the processor, and persons who, under the direct authority of the controller or the processor, are authorised to process personal data. -
Consent of the Data Subject
Consent of the data subject means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes, by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them. -
Personal Data Breach
A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored, or otherwise processed. -
Corporate Group
A corporate group refers to a group of enterprises controlled by a parent company. -
Supervisory Authority
The supervisory authority is an independent public authority established by a Member State in accordance with Article 51 of the GDPR.
General
This notice, along with the general terms and conditions on the website, sets out the basis on which we process any personal data collected from you or provided by you. Please read the following carefully to understand our views and practices regarding your personal data and how we will handle it. By registering for a player account on the website, you confirm your acceptance of this privacy policy. Please note that if you do not accept the terms outlined in this privacy policy and choose not to provide the necessary personal information, your access to certain features and services offered on this website may be restricted.
Please be aware that this privacy policy constitutes an agreement between you and the company. It is important to note that this privacy policy may be updated and revised periodically. While we will make reasonable efforts to notify you of any significant changes, we recommend that you regularly review this privacy policy to stay informed about our current practices regarding the collection, use, and protection of your personal information. Your continued use of this website and/or its services signifies your acceptance of this privacy policy.
zoomecasino1.com places great importance on your integrity and privacy and is committed to managing all your personal data in a transparent, fair, and lawful manner. This privacy policy (together with the terms and conditions) outlines the basis on which zoomecasino1.com collects, stores, and uses your personal data when you visit our website, as well as your rights and how the law protects these rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), repealing Directive 95/46/EC.
This website is intended for use by individuals aged 18 and over, and we do not knowingly collect data from individuals under the age of 18. If we discover that we have collected personal data from individuals under 18 due to misuse of the website, we will make every effort to ensure that such data is handled in accordance with applicable laws.
Information We Collect
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Information You Provide to Us
This includes any information you provide when filling out forms on our account registration page, as well as any additional data you submit through the website or via email. This encompasses information you provide when registering to use our website, subscribing to our services, making deposits, placing bets or withdrawals, participating in chat rooms, accepting bonuses or other promotions offered on our website, and any due diligence documents you share with us, including wealth source questionnaires and supporting documents. It also includes information you provide when reporting issues or complaints. The information you provide may include your name, username, address, date of birth, country of residence and nationality, identification number, email address, phone number, financial and credit card information, personal descriptions, proof of identity, proof of address, proof of funds, and photographs. -
Technical Information
This includes the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform, and information about your visit (including the full Uniform Resource Locator (URL) clickstream to, through, and from our site), as well as information received from cookies. For more details about the types of cookies in use, please refer to our Cookie Policy. -
Game Information
This includes details about the games you have played, the duration of each game, and page interaction information. -
Analytical Information
In some cases, we may collect information about your use of the services, such as app usage, log files, user activity (e.g., pages browsed, time spent on specific pages, online browsing, clicks, actions, etc.), timestamps, alerts, and more. The purpose of collecting this information includes troubleshooting errors and faults, as well as researching and analyzing your usage of the services. -
Information We Obtain from Other Sources
If you use any websites or services operated by our group, we will obtain information from those sources. If you use accounts on multiple websites operated by the group, we may consolidate the information generated about you from each website into a single data repository. This data is important for our statistical purposes, but it is also particularly relevant in the context of fulfilling our legal obligations related to anti-money laundering and responsible gambling. -
Collaboration with Third-Party Data Processors
In the course of providing services to you, we work closely with third-party data processors, joint and/or independent data controllers (including, for example, business partners, technology, payment and delivery services, and subcontractors for marketing information delivery such as CRM tool providers, email marketing partners, SMS providers, direct mail distributors, and outbound call providers), advertising networks, affiliate networks, analytics providers, due diligence intelligence companies, search information providers, and credit advisory agencies. This category includes information we receive from publishers, advertisers, and other partners we collaborate with to help us deliver advertising and personalized content to you and to identify you across browsers and devices. This may include pseudonymous advertising identifiers shared with us by certain advertisers or other third-party advertising platforms. Data processors process personal data according to our written instructions, and their activities will be limited to those necessary to assist us in providing services to you.
Categories of Data We Store About You
Personal information refers to any information that can directly or indirectly identify an individual. Personal information does not include data that has been anonymized (anonymous data).
The personal data we collect and process about you can be categorized as follows:
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Identity Data
This includes your first name, middle name, last name, email address, username or similar identifiers, date of birth, and gender. -
Contact Data
This includes your residential address, email address, phone number, and other available means of communication. -
Financial Data
This includes details about your salary and wealth, the source of funds used to deposit with us, as well as details of your bank account, payment card, or payment account, including any information contained in bank statements or scanned documents, confirmation of your income, and similar documents collected for KYC (Know Your Customer) purposes. -
Transaction Data
This includes details of your deposits and withdrawals, bets, and other games played on our website. -
Technical Data
This includes your Internet Protocol (IP) address, your login data, browser type and version, time zone settings and location, browser plug-in types and versions, operating system and platform, and other technical information from the device you use to access this website. -
Usage Data
This includes information about how you use our website, products, and services, online identifiers (email), passwords (encrypted), games played, login and logout times, duration of games, bonuses and promotions applied for, responsible gaming information, restrictions and history, and anti-money laundering classifications. -
Marketing and Communications Data
This includes your preferences for receiving marketing from us and third parties, as well as your communication preferences. -
Special Categories of Personal Information
If you provide us with such information personally and to fulfill our legal obligations, we may also need to collect certain special categories of personal information about you, such as:- Information related to responsible gambling that may be considered medical data.
- Information about your race or ethnic origin, which may be obtained from documents you upload.
How We Use Your Information
Information You Provide to Us:
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To fulfill our obligations arising from the terms and conditions agreed upon between you and us, and to provide you with the gaming services you request, accept your deposits, process your withdrawals, execute fraud management processes, answer any questions or complaints you may have, and other ancillary matters related to the main services we provide to you.
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With your consent, to provide you with marketing information from the group, including information about our services, bonus programs, and promotions, as well as information about products and promotions from related websites operated by the group or its brands.
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To provide tailored advertising on the website based on your interactions or usage data.
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To notify you of changes to our services.
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To comply with anti-money laundering regulations and the rules and regulations set forth by all other laws we may adhere to from time to time.
Information We Collect About You:
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To manage our website and internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. This information is typically collected using cookies. For more information about cookies, please refer to our Cookie Policy, which also provides guidance on how to disable cookies.
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To contact you and provide you with marketing information, including information about services, bonus programs, and promotions, as well as information about products and promotions currently or in the future offered by the brand you registered with, or marketing information from brand partners (if you have indicated consent to receive such materials).
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To conduct fraud management and risk management activities, including assigning a risk profile or risk status to your account.
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To assess your behavior and patterns on the website to help create detailed customer profiles on different topics, including but not limited to:
- The company may create a list of bonus abusers, who may be excluded from any future promotions and even banned from using the company’s services. This includes analysis of other types of fraud.
- We will also review and monitor your transactions and behavior for responsible gambling reasons, ensuring that your interactions with us remain enjoyable and entertaining, and do not pose a risk to you. We may assign a responsible gambling score to your account based on the information we collect and a responsible gambling questionnaire (which may sometimes be provided to you for completion). Based on our assessment, you may be flagged as a “problem gambler” or at risk of gambling addiction.
- As part of our commitment to preventing money laundering and terrorist financing, we may also analyze your personal data and compare it with third-party data sources, establishing your anti-money laundering profile based on the information you provide and the information we collect about you. We will also maintain a register of all high-risk customers from an anti-money laundering perspective.
Please note that for these purposes, we partially use analytics and human decision-making, but the logic and related information behind the analytics cannot be disclosed, as this would enable customers to circumvent the controls designed to protect our business and comply with legal obligations.
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To improve our website to ensure that content is presented in the most effective manner for you and your computer.
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To allow you to participate in interactive features of our services when you choose to do so.
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As part of our efforts to maintain the security of the website.
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To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant promotional information to you.
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To provide you with recommendations and suggestions regarding our products.
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We may also collect, use, and share aggregated data (such as statistical or demographic data) for any purpose. Aggregated data may be derived from your personal data but is not considered personal data under the law as it does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the website. However, if we combine or connect aggregated data with your personal data in a way that it can directly or indirectly identify you, we will treat the combined data as personal data and use it in accordance with this privacy statement.
Information We Obtain from Other Sources:
We will combine this information with the information you provide to us and the information we collect about you. We will use this information and combined information for the purposes outlined above (depending on the type of information we receive). Other sources include age verification tools, third-party service providers for identity or address verification services, regulators or entities maintaining central databases for problem gamblers, PEP and sanctions search providers, and other similar providers we may contract with from time to time. We may also receive information about you collected from other websites operated by the group, which helps us provide better services or keep bonus abusers and problem gamblers away from our services.
Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. These purposes may include meeting any legal, accounting, or reporting requirements.
In determining the appropriate retention period for your data, we will consider various factors, such as the purposes for which we collect and process such data, applicable laws and/or our regulatory requirements, the nature and sensitivity of the personal data, and the potential risks of unauthorized use or disclosure of such data.
According to our terms and conditions, both you and the casino can decide at any time to close your player account. After closing your account, we will retain your personal data as required by law. This data will only be used when regulatory authorities request inquiries into financial and fiscal records, fraud, money laundering, or investigations into any other illegal activities.
We may also retain anonymized derivatives of your data to improve our content and marketing communications without engaging in automated decision-making.
Please note that under the anti-money laundering regulations of EU-licensed gambling jurisdictions, we are obligated to retain personal data submitted by players at the time of registration and any data transmitted during the validity of the player account for a minimum of five years from the date of the last player transaction or account closure. Therefore, requests for deletion made before the end of this period will not be honored.
Your Rights
Data protection laws grant you certain rights as a data subject in specific circumstances. Under the law, you have the right to:
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Request Access to Your Personal Data – This means you have the right to request a copy of the personal data we hold about you free of charge.
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Request Correction of Your Personal Data – This means if any personal data we hold about you is incomplete or inaccurate, you have the right to request correction. However, please note that we may need you to provide evidence and documentation (such as identification or proof of address) to support your request. We may refuse your request due to our legal obligations.
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Request Deletion of Your Personal Data – This means you can request the deletion of your personal data when we no longer have a legal basis to process or retain it. Please note that this right is not absolute – if we have a legal obligation to retain the data or have reason to believe that retaining the data is necessary for us to defend ourselves in legal disputes, we may not be able to fulfill your request.
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Object to Processing of Your Personal Data – When we rely on our legitimate interests (or those of a third party) to process your data, and you believe that our processing of your data in this way impacts your fundamental rights and freedoms, you can object to the processing of your personal data. However, in some cases, we may be able to demonstrate compelling legitimate grounds for processing your data that override your rights and freedoms. You can object to the processing of your personal data based on these legitimate interests by contacting our DPO.
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Request Restriction of Processing Your Personal Data – You can request that we temporarily suspend processing your personal data in any of the following situations: (a) you want us to verify the accuracy of the data; (b) our use of the data is unlawful, but you do not want us to delete it; (c) you need us to retain your data even if we no longer need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
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Request Transfer of Your Personal Data (Data Portability) – This means you can request that we provide you with certain data we process about you so that you can transfer it to another controller. This right only applies to data that you have provided to us, which we process based on your consent or to fulfill our contractual obligations to you.
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Withdraw Your Consent – When we rely on your consent to process data, you can withdraw your consent at any time. You can withdraw your consent through your account profile settings on the website.
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Lodge a Complaint with a Regulatory Authority.
To exercise your rights as outlined above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure that we are disclosing your personal data to the correct individual.
We will make every effort to respond to all legitimate requests within one month of submission. If your request is particularly complex or if you have made multiple requests during a specific timeframe, we may need more time. In such cases, we will notify you of the delay.
Automated Decision-Making
In establishing and conducting business relationships, we generally do not use fully automated decision-making. If we do use this process in individual cases, we will notify you separately, provided this is a legal requirement.
Your Data Security
We acknowledge that we are bound by strict legal regulations regarding personal data protection while collecting and processing your personal information to manage your player account.
Therefore, we strive to protect your personal information and respect your privacy in accordance with best business practices, applicable regulations, and the latest technology. We are committed to providing players with secure services and will take all reasonable precautions to ensure that all data you submit to us remains secure.
We have implemented appropriate security measures to prevent the accidental loss of your personal data, unauthorized use or access, alteration, or disclosure. Furthermore, we restrict access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Player accounts can only be accessed using the player’s unique ID and password. You can also set up two-factor authentication (2FA) as an additional protection measure to prevent unauthorized access to your account. You are responsible for keeping your login information confidential and ensuring that others cannot access it.