Terms and Conditions

1. General Terms

Please read these terms and conditions carefully before using our website. By registering a player account on the site, you agree and confirm that you accept these terms and conditions.

The website zoomecasino1.com (“Casino”, “Site”, “Company”, “We”, “Our”) is owned and operated by Dama NV, which is registered under the laws of Curacao, with registration number 152125, and its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama NV is licensed and regulated by the Curacao Gaming Control Board (license number OGL/2023/174/0082).

2. Changes to Terms and Conditions

The Casino reserves the right to unilaterally change these terms and conditions as necessary. We will make every effort to notify players of any significant changes via email. However, we recommend that all players regularly revisit this page to check for possible changes.

3. Who Can Participate

The Casino only accepts players from countries and regions where online gambling is legally permitted. Players are responsible for checking the existing gambling laws and regulations in their jurisdiction prior to placing bets on the site.

The Casino only accepts adult players (minimum age of 18) as well as players who meet the online gambling age requirements set by their jurisdiction. Players are responsible for checking the current laws and regulations regarding online gambling age restrictions in their jurisdiction.

You are responsible for ensuring that participating in games does not violate applicable laws. Depositing real money and playing real money games are subject to the laws of your country/region, and you are responsible for complying with the regulations of your jurisdiction.

The Company reserves the right to require players to provide proof of age and to restrict access to the site or suspend player accounts for those who do not meet this requirement. Players from Sweden are not eligible for any bonuses, including participation in any type of promotional activities, receiving VIP rewards, or redeeming points.

Users from the following countries and territories (“Restricted Countries”) are not permitted to deposit or play real money games: Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cyprus, Democratic Republic of the Congo, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Czech Republic, Ivory Coast, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Réunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French), Saint Pierre and Miquelon, Samoa, San Marino, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Sint Maarten (Dutch), Slovakia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe. If a player violates this restricted country policy, the Casino cannot guarantee successful processing of withdrawals or refunds.

4. Game Availability

Please note that certain games may be unavailable in certain jurisdictions due to the policies of game providers, and these policies may change at any time. Using a VPN to bypass provider restrictions is strictly prohibited and may result in the forfeiture of bonuses.

4.1 Absolute Restrictions

NetEnt does not allow any entity operating within the following jurisdictions to offer NetEnt casino games (regardless of whether that entity offers NetEnt casino games in that jurisdiction): Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States.

4.2 Blacklisted Regions

All NetEnt casino games are prohibited in the following regions: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States, Yemen, Zimbabwe.

4.3 Blacklisted Branded Game Regions

In addition to the above blacklisted regions, the following NetEnt branded games have further restrictions:

4.3.1 The Planet of the Apes video slot is not permitted in the following regions outside those specified in Section 2: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

4.3.2 The Vikings video slot is not permitted in the following jurisdictions outside those specified in Section 2: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States.

4.3.3 The Narcos video slot is not permitted in the following regions outside those specified in Section 2: Indonesia, South Korea.

4.3.4 The Street Fighter video slot is not permitted in the following regions outside those specified in Section 2: Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curacao, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthélemy, Sint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States, Uruguay, United States Virgin Islands, Venezuela.

4.3.5 The Fashion TV video slot is not permitted in the following regions outside those specified in Section 2: Cuba, Jordan, Turkey, Saudi Arabia.

4.4 Universal Monsters

The Universal Monsters games (Dracula, Creature from the Black Lagoon, Phantom’s Curse, and The Invisible Man) are only available in the following regions: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

Players from Canada are not eligible to play NYX games.

5. Accepted Currencies

The site allows the following currencies for gaming: Euro, US Dollar, Canadian Dollar, Australian Dollar, Norwegian Krone, New Zealand Dollar, Japanese Yen, Brazilian Real, South African Rand, Bitcoin, BCH, Ethereum, Litecoin, Dogecoin, and US Dollar to Thai Baht.

6. Fees and Taxes

You are responsible for paying all fees and taxes associated with your winnings in accordance with the laws of your jurisdiction of residence.

7. Game Rules

By accepting these terms and conditions, you confirm that you are aware of and understand the game rules provided on the website. You can choose to familiarize yourself with the theoretical payout percentage of each game.

Games on zoome.casino can be played for real money or in free trial mode. To test a game and select the most suitable one, simply choose your preferred slot, press the “Play Demo” button, and start playing. Registration is not required in this case. You will have unlimited balance and time. To win real money, you need to register and make a deposit. To start playing, follow these simple instructions:

If you do not have a player account, fill out the “Email” form in the pop-up registration window, then provide all required information and a password for registration. Next, check your email for a confirmation link and confirm your registration. If you already have an account at zoomecasino1.com, simply log in by filling in the “Email” and “Password” fields.

Once logged in, to play for real money, you need to make a deposit. To deposit, click the “Deposit” button in the top menu. Next, select your payment method and follow the instructions.

After your deposit, you will receive bonuses. Now you can start playing. Choose your preferred slot or roulette, then press the “Play” button. You can find all necessary information about slot rules (points, symbols, bonus spins) by starting the game. In each slot, pressing the “Paytable” button will display the necessary information. Choose the number of lines and coin value. Then, press “Spin” (or “Start”) for a single spin or select “Auto” mode for multiple spins.

Roulette is different from slots, as it divides the gaming area into multiple sections. You can bet on numbers, colors, odd/even, ranges, dozens, or the zero area. Select a number, start the roulette, and watch the ball.

Please note that the maximum bet limits for live and table games are as follows: €300/USD; CAD/AUD/NZD 450; NOK 3,600; JPY 48,000; ZAR 6,300; 0.0051 BTC; 4.8 LTC; 0.87 BCH; 300 USD to THB; 2,745 DOGE; 0.096 ETH, to prevent advantage play and/or game abuse. If the bet amount exceeds €300 (or equivalent currency), the winnings from such bets will be voided and deducted from the player’s account according to this rule.

If you have any questions, you can always contact support at zoomecasino1.com.

8. Disclaimer

By accepting these terms and conditions, you acknowledge that you are aware that gambling can result in financial loss. The Casino is not responsible for any financial losses you may incur as a result of using this website.

The Casino is not responsible for any hardware or software defects, unstable or lost internet connections, or any other technical errors that may limit access to the site or prevent any player from playing uninterrupted.

In rare cases, if we mistakenly confirm a bet or make a payment, the company reserves the right to cancel all accepted bets containing such errors or to correct the error by settling all bets according to the correct terms that should have applied had there been no error.

If the Casino mistakenly credits your player account with deposits, bonuses, or winnings that do not belong to you, whether due to technical issues, odds table errors, human errors, or other reasons, the amount of such bonuses or deposits and/or winnings will still be considered the property of the Casino and will be deducted from your player account. If you withdraw funds that do not belong to you before we become aware of the error, the erroneously paid amount (without affecting any other remedies and actions that the law may provide) will constitute a debt owed to us. If an error occurs, you are obliged to notify us immediately via email.

The Casino, its directors, employees, partners, and service providers:

  • Do not guarantee that the software or website is suitable for their purpose;
  • Do not guarantee that the software and website are error-free;
  • Do not guarantee that the website and/or games will be accessible without interruption;
  • Are not liable for any loss, cost, expense, or damage arising from your use of this website or participation in the games, whether direct, indirect, special, consequential, incidental, or otherwise.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from any costs, expenses, losses, damages, claims, and liabilities arising from your use of this website or participation in the games, regardless of the cause.

You acknowledge that the Casino will have the final decision on whether you have violated the Casino’s terms and conditions, resulting in your suspension or permanent ban from participating on the site.

9. Use of Player Accounts

Each player may only create one personal account. Players must register in person.

Creating multiple player accounts by a single player may result in the Casino’s decision to terminate all such accounts and cancel any payments due to the player. Players must not grant access to their player accounts to any third party (including but not limited to minors) or allow them to use the site.

You must not disclose your login information to anyone. zoomecasino1.com is not responsible for any misuse or abuse of your account resulting from your disclosure of your login information to any third party (whether intentional or unintentional, active or passive).

Any rewards, bonuses, or benefits obtained or accumulated by a player during the validity period of duplicate accounts may be reclaimed by us, and the player agrees to return any such funds withdrawn from duplicate accounts upon request. This site is for personal use only and must not be used for any type of commercial profit.

You must maintain your account and keep your details up to date.

We reserve the right to call the number provided in your user account, which we may determine is necessary as part of the KYC process. Withdrawals may be halted until the account is fully verified. We will make reasonable efforts to contact you regarding withdrawal matters, but if we are unable to reach you (via email or phone) within two (2) weeks from the date of the withdrawal request, the account will be locked due to your failure to complete the KYC process.

KYC Process

Know Your Customer (KYC) is the player verification procedure. Its primary purpose is to ensure that the account holder is a real person and that the funds entering the casino account are theirs (not the result of criminal activity). It also helps ensure that withdrawals are directed to a legitimate bank account owned by them and not someone else. Players must upload documents themselves in the “Verification” tab of their account.

  • KYC Document Requirements: Any KYC process must include the following documents:

    • A photo of a valid ID
    • Proof of the payment method used for deposits (i.e., screenshots of e-wallets, photos of cards, bank statements). The only exception is deposits made in cryptocurrency.
    • Proof of address (e.g., utility bill)
    • A selfie with ID
    • A selfie with a special note (e.g., “Hello, [Casino Name]”) and/or other special circumstances (wink, turning head/hand, etc.)

Account owners can request to close their accounts at any time by emailing the support team at: zoomecasino1.com.

10. Anti-Fraud Policy

The company has a strict anti-fraud policy and employs various anti-fraud tools and techniques. If a player is suspected of fraudulent activity, including but not limited to:

  • Collusion with other players
  • Developing strategies to obtain unfair bonuses
  • Fraud against other online casinos or payment providers
  • Chargeback transactions or refusal of partial payments
  • Creating two or more accounts
  • Delaying game rounds in any game, including free spins and bonus features
  • Other types of cheating
  • Or bankruptcy in their country of residence

The company reserves the right to terminate that player’s account and suspend and/or cancel all payments to the player. This decision is made at the company’s discretion, and players will not be informed or made aware of the reasons for such actions. The company also reserves the right and may be obligated to inform applicable regulatory authorities of any fraudulent activities committed by the player.

The casino has a zero-tolerance policy for advantage play. Any player attempting to exploit the casino’s welcome bonuses or other promotional offers agrees that the company reserves the right to cancel bonuses and any winnings derived from them for the following reasons:

  • Use of stolen cards;
  • Chargebacks;
  • Creating multiple accounts to take advantage of casino promotions;
  • Providing incorrect registration data;
  • Providing forged documents;
  • Any other actions that may harm the casino.

The casino reserves the right to close your player account and refund your account balance, subject to the deduction of relevant withdrawal fees, at its sole discretion and without providing reasons or prior notice.

If a chargeback occurs, the casino reserves the following rights:

  • To charge the player an amount equivalent to the player’s available balance to compensate for losses and fees incurred due to the chargeback;
  • To contact the player through one of the methods provided during registration (i.e., phone, email, etc.) to seek compensation for further damages and financial losses;
  • To close the player’s personal account and/or forfeit all winnings obtained as a result of such actions or attempted actions.

To verify the player’s account, casino management requires the submission of identification documents and measures outlined in the Anti-Money Laundering and Know Your Customer policies. The company has the right to request video verification of the player’s documents at its discretion. The casino will review the provided documents within a maximum of 7 working days. Generally, the review process takes up to 24 hours unless additional checks are required. If the casino determines that enhanced verification is necessary, the process may take up to 14 working days.

Please note that if you request a withdrawal but the total amount wagered since your last deposit is less than three (3) times that deposit amount, the casino reserves the right to charge you deposit and withdrawal transaction processing fees. This decision is made at the casino’s discretion.

If there is suspicion or evidence of manipulation of the casino system, the casino reserves the right to withhold payments. Any user or other individuals attempting to manipulate the casino system will face criminal charges. The casino reserves the right to terminate and/or modify any games or activities offered on the website.

If you notice any errors or omissions in the software, you agree not to exploit them. Furthermore, you agree to report any errors or omissions to the casino immediately. If you fail to fulfill this obligation, the casino is entitled to full compensation for all costs associated with the error or omission, including any costs related to the corresponding error/omission and the failure to notify.

All deposits must be wagered three times (players must wager three times the amount of their deposit) before withdrawing any funds associated with that deposit. If multiple deposits are made without gaming activity, the player must wager the total amount of those deposits before withdrawal. Otherwise, the casino reserves the right to charge deposit and withdrawal fees, which is entirely at the casino’s discretion.

The casino is not a financial institution and should not be regarded as such. Your account will not accrue any interest, nor will it provide any exchange or conversion services at any time (including the exchange of fiat currency for cryptocurrency).

11. Deposits

The website offers various payment methods, including VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that all payments made via Paysafe are processed by Dama NV. Please contact our support team at zoomecasino1.com for the payment method best suited to your country.

Third-party payments are prohibited. You may only deposit using a bank account, card, e-wallet, or other payment method registered in your own name. If we determine during a security check that you have violated this condition, your bonus will be forfeited, and the original deposit will be refunded to the owner of the payment account. The company is not responsible for any losses from funds deposited from third-party accounts.

Please note that the minimum deposit amount is €20 or its equivalent in other currencies. The maximum deposit amount depends on the payment method you choose and will be displayed when selecting a payment method.

Please note that due to the nature of cryptocurrencies, deposit limits do not apply to deposits made via the CoinsPaid payment system. If you wish to limit your gambling at the casino, please use any other available options.

12. Withdrawal Policy

The minimum withdrawal amount is €50 or its equivalent in other currencies. The maximum withdrawal amount depends on the payment method you use. If the requested amount exceeds the limits of a specific payment system, withdrawals will be made in installments.

The maximum withdrawal amounts (calculated daily from 00:00, weekly from Monday to Sunday (UTC time)) are as follows:

  • Daily: AUD 1,500
  • Every 24 hours: AUD 4,500
  • Weekly: AUD 10,500
  • Monthly: AUD 30,000

Any changes will be specified in the terms and conditions of specific promotional activities. The casino may make exceptions for higher VIP levels (if applicable) at its discretion.

The casino reserves the right to verify your identity before processing payments and to withhold any refunds or withdrawals for the time required to verify your identity (72 hours). The provided identification, address, contact email, and phone number must be valid and verified. If you provide false or incomplete personal data, withdrawals may be denied, the player account may be terminated, and you will be notified via email. The casino may be required to report the player’s behavior to the applicable regulatory authorities.

This website supports payments via Visa’s Original Credit Transfer (OCT) and Mastercard’s Payment Transfer. Other requirements include that the corresponding credit card is not a corporate card and that the card is issued in a supported country.

Please note that even for supported countries, the casino cannot guarantee successful processing of credit card payments in all cases, as the issuing bank may decide to block or decline such transactions.

The internal operating currency of this website is Euro. Therefore, if you transact in other currencies, the amount deducted from your credit card may be slightly higher than the amount displayed at the time of the transaction due to currency conversion by your bank and/or the casino’s payment processing system.

For bank transfer payment methods, our experts will confirm the withdrawal within 24 hours. After that, you will see a “Successful” status in your account. This is because the transaction has been confirmed by our experts and transferred to your bank. Therefore, the bank will process the transfer payment within three (3) banking days. Please note that you will not be able to request a bank transfer for USD payments. You acknowledge that, in special circumstances, additional fees may be charged by intermediary banks for bank transfer withdrawals. These fees are not influenced by the casino and, based on our experience, do not exceed €16.

If you win more than €20,000, the casino has the right to split the winnings into monthly installments of up to €15,000 until fully paid. All accumulated bonus winnings will be paid in full.

Finally, please remember that the casino is not a financial institution. Therefore, your account will not accrue any interest, nor will it provide any exchange or conversion services.

13. Refund Policy

Refund requests will only be considered if made within twenty-four (24) hours after the alleged transaction or within thirty (30) calendar days if the player claims that another person accessed his/her player account.

If you funded your account using a credit card, we reserve the right to pay all withdrawal requests up to the total amount deposited as a refund for your purchases. If your withdrawal exceeds the total amount deposited, any excess amount will be paid to you through one of the alternative methods we provide.

Before processing refunds, all bonuses and winnings in your balance will be deducted from the refund amount.

If our payment processor or the casino deems that any credit card purchase poses an unacceptable risk for security or legal reasons, we will refund all such transactions back to the credit card and notify all relevant authorities and parties.

All fees incurred during the refund process will be borne by the player.

14. Dormant Accounts

An inactive (dormant) account is defined as a player account that has not been logged into or exited for twelve (12) consecutive months. If your player account is deemed inactive, as long as your account balance remains positive, the casino has the right to charge a management fee of €10 or its equivalent in other currencies per month (or the current balance of your account, if less).

You authorize the casino to deduct this fee from your player account at the beginning of the month following the month in which your account is deemed inactive and at the beginning of each subsequent month while your account remains inactive. If the account balance reaches zero or the account is reactivated, the casino will cease to deduct fees.

15. Validity Period

You agree that any claims and/or lawsuits arising from or related to these terms and conditions or the services provided by the casino must be filed within one (1) year of the cause of the claim or lawsuit occurring.

16. Complaints

You can follow the instructions on the website to contact our customer service team with any complaints about our services.

If the support staff fails to resolve the issue immediately, the complaint will be handled by the support department and escalated to the casino organization. You will be informed of the status of your complaint within a reasonable timeframe.

The casino only accepts complaints initiated by the account holder. Complaints are prohibited from being assigned, transferred, or sold to third parties. If the matter is handled by a third party rather than the original account holder, the casino will dismiss the complaint.

In the event of any dispute, you agree that server logs and records shall be the final authority in determining the outcome of any claims. You agree that if the results displayed on your screen differ from the results recorded on the game server (which is rare), the results recorded on the game server shall prevail, and you acknowledge and agree that our records shall be the final authority in determining the terms and conditions of your participation in the relevant online gaming activities and the outcomes thereof.

When we wish to contact you regarding such disputes, we will use any contact information provided in your player account.

17. Non-Transferability

You may not assign, pledge, or transfer ownership of any claims arising from these terms and conditions, use of the website, or participation in casino games without the casino’s consent. This prohibition is intended as a non-transferable provision under Article 83(2) of Book 3 of the Civil Code, including the transfer of any kind of valuable asset, including but not limited to account ownership, bonuses, deposits, bets, rights, and/or claims related to these assets, whether legal, commercial, or otherwise. The prohibition on the above transfers also includes, but is not limited to, any form of mortgage, pledge, transfer, use, trade, brokerage, pledge, and/or gift in cooperation with trustees or any other third parties, companies, individuals, or legal entities.

18. Arbitration

All disputes arising between you and the casino (including its successors in general or special ownership) due to these terms and conditions or any further agreements and other actions shall be fully resolved through arbitration in Cyprus in accordance with the Cyprus Civil Procedure Rules.